Refund Policy

A legal disclaimer

Please read these terms (“Terms”) carefully. By accessing the website of Party People Place LLC, a Washington State Limited Liability Company ("Party People Place") and completing a booking or payment for any equipment rental, you ("Customer") acknowledge that you have read, understood, and agree to be bound by the following Terms. These Terms govern the legal relationship between Customer and Party People Place with respect to any equipment you rent through our platform, including but not limited to the rental, delivery, use, and return of any equipment.

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Party People Place provides indoor camping themed equipment for children’s parties. Customer desires to lease from Party People Place and Party People Place desires to lease to Customer the Equipment specified in the order (the “Order”). These Terms and the details specified in the Order will collectively make up the “Agreement” between Party People Place and Customer and are effective upon Customer’s acceptance, which occurs when you submit payment or otherwise proceed with a rental. If Customer does not agree to these Terms, Customer should not use our services or complete any rental transaction.

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In consideration of the mutual covenants and agreements hereinafter set forth and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:

Fees & Payments

1. Fees. The fee for the lease of the Equipment under this Agreement is listed in the Order (“Rental Fee”). The fee for the delivery and pick-up of the Equipment, if any, is specified in the Order (“Delivery Fee”).  The Rental Fee and the Delivery Fee will collectively be referred to as the “Fee”. 

2. Payment. Customer shall pay all amounts due under this Agreement on the applicable due date in US dollars as follows:

   1. To secure your equipment rental and event reservation, full payment of the total Rental Fee is required. Payment becomes due only after:

   2. The Terms & Conditions have been reviewed and approved,

   3. Delivery and pickup times have been confirmed, and

   4. A final invoice has been provided.

   5. Once these steps are complete, the reservation will be confirmed upon receipt of full payment. Equipment is not reserved until payment is received in full.

   6. The full Fee, will be due and payable prior to delivery of the Equipment to Customer.  

   7. Payment Method. Payment must be made electronically in accordance with the electronic instructions provided by Party People Place to Customer.

3. In cases of late payments or pre-approved deposits at Party People Place's discretion:

   1. If Customer does not pay the Deposit, Party People Place may terminate this Agreement at any time and all obligations of the Parties will be absolved.

   2. If Customer does not pay the balance of the Fee to Party People Place under this Agreement by the due date, Party People Place may, at its sole discretion, (i) terminate this Agreement and retain the Deposit, (ii) charge Customer a late charge the maximum amount allowed by law for each day payment is overdue. Payment of any late charge does not excuse Customer from any default under this Agreement.

Refunds, Cancellations & Inclement Weather

1. Cancellation. Customer may elect to cancel this Agreement with a full refund by contacting Party People no less than 14 days prior to the Delivery Date. If Customer elects to cancel this agreement fewer than 14 days prior to the Delivery Date, then Customer may elect to either (i) reschedule to a different Delivery Date without forfeit of the Deposit, or (ii) forfeit the Deposit.  

2. Inclement Weather. If weather or other unforeseeable events make the delivery of the Equipment unsafe in Party People Place’s sole discretion, then Party People Place in its sole discretion may elect to cancel the Agreement and issue a refund of any Fees.

3. Customer shall provide Party People Place with reasonable access to the setup and pickup location to allow for timely and safe setup and breakdown of the Equipment. Customer must ensure that the location for the equipment has been cleared in advance of any heavy furniture or other items and that Party People Place has sufficient space to assemble all of the Equipment. If the space is inaccessible or insufficient to accommodate the Equipment upon Party People Place's arrival, then Party People Place in its sole discretion may elect to terminate this Agreement without returning the Fees.